FREQUENTLY ASKED QUESTIONS
Shipping & Returns
How to create a Return?
Returns: If you would like to initiate a return, please see our Return Policy for complete instructions. Return orders must be shipped back within 10 days to be accepted. Returns are credited back to the original form of payment and a flat fee of $5 will be deducted from your return to cover return shipping costs.
Shipping Details: Domestic and International
WATSKIN shipping costs will be calculated and guaranteed based on the items you are purchasing, your chosen shipping method,
and your shipping destination.
We offer economy and priority shipping options. Our shipping carriers are UPS, USPS, Fedex, and DHL.
We ship twice weekly. Please allow 3-5 business days for your order to ship domestically and 5-10 business days for international orders.
Our Exchange Policy
In order to exchange an item our policy asks that the customer initiates a return and places a new order. We will provide a label for the return.
How to create a Shipping label?
Please email us to request a return shipping label.
How do I contact Customer Service?
Our customer service department is here to help with any product or order inquiries. We are available Mon. - Fri. 10am - 5pm EST. We aim to respond to all inquiries within 48 hours. Email us at firstname.lastname@example.org.
How to choose your size?
Please refer to our size guide on the product page to best choose your size.
We accept payments in the form of Visa, MasterCard, Discover,
American Express, Shop Pay, Meta Pay, Google Pay, and PayPal.
WATSKIN garments are machine washable in the gentle cycle. Hang dry to preserve the integrity of the fabric.
How to use a promo code?
If you would like to use a promotional code for a WATSKIN event, you can add the code in checkout.
Please note that two simultaneous promotion codes are not accepted in one order. Each promotion is designated for a specific time frame and can be cancelled at any time.
WATSKIN gift cards are available for purchase in denominations of $25, $50, $100, $250, and $500.
We do not offer price adjustments and cannot apply discount codes after an order has been placed.
Merchandise labeled as Final Sale or Clearance cannot be returned. If a return is started on a final sale item, the refund will not be processed.
Contact the WATKSIN team for wholesale orders. Please provide the nature of your inquiry and your contact information.
Contact the WATKSIN PR team to discuss any media inquiries. Please provide the nature of your inquiry and your contact information.
How to be an affiliate for WATKSIN?
WATKSIN works with affiliates, taste-makers, and fashion enthusiasts. If you are interested in working with the WATSKIN brand contact our WATKSIN social media team.